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SHIPPING & RETURNS
SHIPPING POLICY
Orders take 7- 10 business days to be processed and then it goes into production. When it is out of production, has passed quality control, and is cleared to ship, you will receive a tracking number via email. We are not responsible for packages once we ship; we insure all of our packages. With this said, we are not responsible for packages that are delayed due to the courier. If we ship the package in time for it to make it to you by the date you stated and it does not make it due to the courier, we are not responsible. This becomes an issue with the courier. We are not responsible for packages that are lost due to the courier or stolen from your residence after it is delivered. Shipping or transaction refunds will not be given for shipping delays caused by inclement weather, package refusal, natural disasters, hazardous conditions, and/or incomplete or incorrect delivery addresses.
RETURN & EXCHANGE POLICY
All designs are non-refundable. No store credits or exchanges on custom/ready to wear/ sample designs. DESIGNS ARE FINAL SALE- NO EXCEPTIONS! We are not responsible to alter or modify designs that do not fit correctly. For custom clients: If you do not provide us with accurate measurements or size (bust, waist, hip, etc) during your virtual consultation, we are not responsible. Before purchasing ready to ship gowns please view measurement chart pictures and/or videos are given for reference.
There are NO returns or exchanges accepted due to customization of the garments this includes and it not limited to hand sewing, appliques, details, hand placement of rhinestones, materials, shipping, labor cost etc. Also some clients have bodily odors that will ruin the dress and it can’t be resold, other factors such as, Covid-19, monkey pox and other pandemic illnesses plays a factor in the result. I do not allow try on for ready-to-wear items. No you cannot put it on to see if it looks right on you no exceptions will be made for no one. If you know you want it pay for it in full and then you can try it on. Measurements are taken by designer (for local clients only) to insure you can fit ready-to-wear items in the guidelines. If alterations are needed this will result in additional charges. Otherwise, you can request the same item to be custom made. Custom request for sample gowns/ready to ship items will only be honored if fabric & materials are IN STOCK!
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Due to the customization of our products we reserve the right to use a fabrication or print that is similar in nature in the instance that we are out of a particular fabric. Please be assured that we go through great lengths to purchase only the highest quality fabrics and trims. If another fabric has to be used it will be comparable to the original fabrication, print, or design. Once an order is placed, you cannot cancel it for any reason! We strictly enforce this policy. Considering the customization of our garments, if your order does not fit properly please have it altered at a local alteration shop. If you are unable to find someone to alter it, please let us now and we will assist to find someone for you. If you do not provide us with the correct measurements according to your body we cannot be held responsible if it doesn't fit properly.
Materials and fabric take to everyone differently and alteration may or may not be needed. Have someone help you during the virtual consultation or go to a professional. If it’s too big you are responsible to have it taken up, considering we do not have you present to have a traditional fitting. Local clients will have fittings prior to scheduled pickup date. To help us insure proper fit for your garment, please be honest with us about your size. Of course if you can offer accurate measurements, we can ensure a better fit. Once measurements are taken you are to stay that size. We are not responsible for improper fit due to weight gain or weight loss. All alterations cost are at the expense of the buyer.