STORE POLICY

DAMAGED GOODS

If you have received an item that is defective or damaged due to designer please make it known within 24 hours of receiving item(s) we will come up with a solution that fits both parties. In the case you do not notify us in said time frame to fix this error and dispute charges made to us, we will take legal action. If item(s) are damaged in transit you must contact us within 2 business days so that we can contact the courier and make them aware of the situation. However, we, Lutinent Lee Designs/ Lutinent Lee Design House are not responsible for items that are defected in transit or left in extreme heat which may cause distortion on some heat sensitive items; Nor stolen items, rather it’s by courier or in process to be delivered or delivered to you. Signature Confirmation is required on all items Sent by Lutinent Lee.

CHARGEBACKS

PLEASE READ CAREFULLY

At Lutinent Lee Designs/ Lutinent Lee Design House we do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law- this includes buyer remorse, fit issues, shipping delays, etc. We are always willing to assist customers in any way that we can within our policy.

In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. Any chargebacks of received or shipped items will also result in it being reported to credit reporting bureaus for the retail value plus any losses, fees, etc., as stated above.

Lutinent Lee Designs/ Lutinent Lee Design House also considers credit card chargebacks or Google Checkout disputes to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the matter. As it is known and stated on our website that we are NOT a boutique. Customer understands that if a chargeback is placed while a garment is in production, whether you have received it or not that you will still be prosecuted to the fullest extent of the law because monies have been spent on the materials, supplies, production cost and labor of producing your order.

All frivolous chargebacks not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore:

YOU the buyer AGREE that if you choose to do business with Lutinent Lee/ Lt Lee Designs/ Lt Lee Design House and file a dispute/claim or chargeback with your credit card company or bank for a situation that contradicts our terms & conditions which you agree to when placing your order OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the chargeback argument or dispute/claim you agree to pay us $500.00 for our time responding to the matter. You authorize us to charge this amount to your credit card. If this charge is rejected, Lutinent Lee, Lt Lee Designs, Lt Lee Design House Will pursue legal action to recoup losses for our time associated with responding to the chargeback and or dispute/claim in addition to any other fees explained below.

In the event that you win the chargeback with your credit card company, and we have not received our merchandise back, this will be deemed as theft of goods. In the event we receive the goods back and they are damaged other than what was made known about the item or the item was worn, Lutinent Lee/ Lt Lee Designs/ Lt Lee Design House will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full.

CEASE AND DESIST

Client understands and is hereby notified that once a chargeback, dispute/claim or legal action is taken; all communication where it be via email, social media, and telephone, Internet, or U.S. mail with Lutinent Lee will cease and desist.

PRODUCTION TIME

It takes 40-75 business days, not including holidays and weekends, (our business days are Monday - Friday, we are closed on weekends) considering that every item is custom or made to order- we are a design house, not an online boutique. Custom orders that need more than time frame given will need additional business days due to an influx of orders, unless a rush order is placed for production. Custom designs, formals/evening wear or anything considered special occasion can take 7-11 business weeks or longer.

Please understand that delays can happen in production; due to illness, natural disasters, and an array of things that affect us all. If there are delays in production we try our best to contact our customers and make them aware of those delays.

Please also note that production can increase based on the volume of orders that we have. When we are in increased production times, we update the production time in our policy. Mainly during prom season (January to June) of any year.

Please remember Lutinent Lee Designs LLC is NOT massed produced- we make one of a kind custom goods, even if it’s preorder, by HAND. Our products are exclusive and can be made to your specifications by custom only. We have strict labor laws we must abide by due to the nature of our business. Production time and shipping time are listed in our policies. For preorders and ready-to-wear items that are available for purchase, you’ll need to look at our size chart to choose the best size for your measurements.

RUSH ORDERS and overnight shipping are available for CUSTOM ORDERS, email lutinentleellc@icloud.com, include order number and rush order in the subject to expedite your order or to modify your selection. During sales and promotions, such as preorders, items may take longer to process due to an influx of orders, again please contact us if you need your order expedited. If you place a rush order, there will be release forms that you must digitally complete before we can ship you your order. Also, a rush fee guarantees you your order by the EVENT DATE. If you order is delayed by Fed-ex, Ups USPS, you will have to address that issue with the courier- we cannot be held liable for delays and unforeseen circumstances that may delay your package. This typically happens with clients that stays around the outer parts of big city. In addition; no refunds will be given for these unforeseen occurrences. Event dates cannot be changed once it is given- our time is very limited due to popularity of our products and services. In the case that we are not able to get your item to you by your specified event date and the burden of proof falls on Lutinent Lee / Lt Lee Designs/ Lt Lee Design House and not the courier, ONLY the rush fee will be refunded due to material being ordered and production being started. Please note that overnight or expedited shipping is only for customs NOT ready-to-wear items. In the case that your event date changes to a sooner date and you need your items sooner, the price difference must be paid rather its rush fee or expedited/ overnight shipping and all else applicable. Tracking information will be given once item is shipped. Insurance on shipping is available for purchase at the buyers expense.

INCLEMENT WEATHER

Lutinent Lee/ Lt Lee Designs/ Lt Lee Design House cannot be held liable or give refunds for damages and/ or unexpected delays that occur after your order has been processed or shipped. This includes delays due natural disasters such as, wildfires, tornadoes, no delivery of mail due to heat advisory, tornadoes, hurricanes floods and other inclement weather. If there are hazardous conditions that can potentially put our staff in harm’s way due to dangerous road conditions or natural disasters we will be closed due to safety concerns. We are not required or liable to give refunds due to inclement weather or natural disasters. We do not have control over severe weather or natural disasters.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from LtLeeDesigns.com(the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.Wix.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

TEXT MARKETING NOTIFICATION

By subscribing to Lutinent Lee Design House text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at: Lutinentleellc@icloud.com